Privacy Policy

Effective Date: 03 December 2024

At Shojag, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app and website. By using Shojag, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information:
  • Name, email address, phone number, and other account details you provide during registration.
  • Location data for alerts and FnF features, subject to your consent.
• Usage Information:
  • Details about how you interact with the app, such as alerts created, responses received, and app usage patterns.
• Device Information:
  • Information about the device you use to access Shojag, including IP address, device type, operating system, and app version.
• Communications:
  • Messages, comments, or support requests sent through the app or website.

2. How We Use Your Information

• To provide app functionality, including alerts, notifications, and the FnF feature.
• To facilitate communication between community members and emergency services.
• To improve the app's performance and user experience.
• To respond to your inquiries and provide customer support.
• To ensure user safety and prevent misuse of the platform.

3. Location Data Usage

Shojag uses your location data for specific features, such as:

• Sending alerts to nearby users and emergency services.
• Enabling FnF members to view real-time locations (if enabled).

Location data is collected only when you grant explicit permission and is not shared with third parties without your consent.

4. Data Sharing

We do not sell your personal data. However, we may share information in the following circumstances:

• With Emergency Services: When you send an alert requiring police, ambulance, or fire service assistance.
• With FnF Members: Location data is shared with your selected FnF group (if enabled).
• With Service Providers: Third-party vendors assisting with hosting, analytics, or app functionality.
• Legal Compliance: If required by law or to prevent harm to users or the public.

5. Data Security

We implement robust measures to safeguard your data, including:

• Encryption of sensitive data.
• Secure access controls for servers and databases.
• Regular security audits to protect against unauthorized access.

While we strive to protect your data, no system is completely secure. Please use the app responsibly and protect your account credentials.

6. Your Privacy Choices

You have the following rights regarding your data:

• Access and Update: Review and update your personal information through your account settings.
• Withdraw Consent: Disable location sharing or delete your account at any time.
• Contact Support: Request data deletion or inquire about data usage by contacting us at shojagapp@gmail.com.

7. Third-Party Links

Shojag may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their policies before providing any information.

8. Children's Privacy

Shojag is not intended for children under the age of 13. We do not knowingly collect data from children. If you believe we have inadvertently collected information from a child, please contact us to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the app or website. Continued use of Shojag after updates constitutes acceptance of the revised policy.

10. Contact Us